Guarantee
Listings with the ‘GUARANTEE’ badge may qualify for our MONEY BACK GUARANTEE – read on for details.
MONEY BACK GUARANTEE:
- You have 48 hours to inspect and use your appliances
- If the model doesn’t match the listing or you experience any functionality issues, call 512.537.7050 to start a claim
- Your funds will be held by SimpleTrade while we investigate and try to reach a resolution with the seller
- Find listings with the ‘GUARANTEE’ badge
- Pay online or over the phone 512.537.7050 (Cash-on-delivery purchases do NOT qualify)
- Inspect and use your appliances during the 48 hour window
- Call 512.537.7050 to start a claim
- Your funds will be held by SimpleTrade while we investigate and try to reach a resolution with the seller
- If we find in your favor, the full purchase price of the appliances will be returned to you
- Make sure the model in your purchase confirmation email matches what was delivered
- Look for major rust or obvious damage
- Check functionality: listen for loud noises, look for water leaks and wash & dry a few loads
- Washer Spins
- Water Flows
- No Leaks, shaking or unusual noises
- Check all Buttons and Cycles
- Dryer Spins, no shaking or unusual noises
- Heats up Quickly
- Countdown Works
- Check all Buttons and Cycles