Guarantee

Listings with the ‘GUARANTEE’ badge may qualify for our MONEY BACK GUARANTEE – read on for details.

MONEY BACK GUARANTEE:

• You have 48 hours to inspect and use your appliances
• If the model doesn’t match the listing or you experience any functionality issues, call 512.537.7050 to start a claim
• Your funds will be held by SimpleTrade while we investigate and try to reach a resolution with the seller

How to Qualify:

1. Find listings with the ‘GUARANTEE’ badge
2. Pay online or over the phone 512.537.7050 (Cash-on-delivery purchases do NOT qualify)
3. Inspect and use your appliances during the 48 hour window

Dispute Process:

1. Call 512.537.7050 to start a claim
2. Your funds will be held by SimpleTrade while we investigate and try to reach a resolution with the seller
3. If we find in your favor, the full purchase price of the appliances will be returned to you

Inspecting your Appliances:

• Make sure the model in your purchase confirmation email matches what was delivered
• Look for major rust or obvious damage
• Check functionality: listen for loud noises, look for water leaks and wash & dry a few loads

Washer Functionality Tests:

• Washer Spins
• Water Flows
• No Leaks, shaking or unusual noises
• Check all Buttons and Cycles

Dryer Functionality Tests:

• Dryer Spins, no shaking or unusual noises
• Heats up Quickly
• Countdown Works
• Check all Buttons and Cycles